Shipping and Returns

Once your package has been shipped, you will receive a tracking number via email. Please note that once parcels have been dispatched, we are no longer responsible for any transit issues that may arise. Please contact the shipping company listed in your email for further details on your package during transit.  

International customers (outside of NL) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise on the amount of these potential fees, as every country charges according to their own laws. For more information on taxes and fees, we recommend you contact your country’s customs office or tax agent for a full list of charges and rates on packages shipped from outside of your country. 

 

Shipping Prices 

- Netherlands €7.95 - Germany | Belgium | Luxemburg  0-5KG €10.95 5-8KG €20.- - Europe + UK  0-5KG €25.- 5-8KG €30.-  - USA | Hong Kong | Japan | Canada | China  0-5KG €35 5-8KG €60.-  - Australia | New Zealend  0-2KG €40.- 2-5KG €100  - United Emirates  0-2KG €40.- 2-5KG €80.-  - South Korea | Maleisië | South Africa  0-2KG €50.-  2-5KG €100.- - Singapore | Thailand  0-2 KG €50.- 2-5KG €100.-

 

Returns & Exchanges 

All items purchased from Dope Souls are carefully put together with tons of love and care. Each item is checked before we package and ship to our customers. We make sure each item is wrapped and protected to the best of our abilities, ensuring that we’ve done everything on our end to get your item to you as safely as possible. However, the safety of your order is out of our control once items leave the store; therefore, items may be damaged during transit. If this does occur, please contact us within 72 hours of receiving your parcel. Together, we can discuss solutions for damaged items, breakages, and other exchange requests.